- About Us
The United Service Organizations, Inc. (“USO”) is committed to protecting the privacy of our donors, users of our websites and mobile applications, and other individuals who communicate with us. We want to ensure that you understand the types of information that we collect, the ways in which we use and protect it, whether we disclose it to anyone, your choices regarding our use of it, and your rights to access and correct it.
- Types of Information that the USO Collects and Uses
- Use of Personal Information by the USO
- Sharing of Personal Information by the USO
- Use of Financial Information by the USO
- Use of Email Address by the USO
- California Privacy Rights
- Collection of Information from Children
- Submitting Messages and Stories to the USO
- Use of “Cookies"
- How the USO Secures Personal Information You Submit Online
- How the USO Secures Personal Information You Provide by Telephone, Regular Mail or In Person
- External Links
- Opt-Out Policy
- How to Update, Change, or Review Your Personal Information
Types of Information that the USO Collects and Uses:
When you visit the USO Websites, we may collect two types of information about you:
- Personal Information
- Aggregate Information.
Use of Personal Information by the USO:
We do not use the USO Websites to collect any Personal Information about you, other than the information that you elect to provide voluntarily. You do not need to give us any Personal Information about yourself to access most of the USO Websites. You can visit the USO Websites, read our publications, and learn about our Mission and activities on an anonymous basis. In order to utilize certain features of the USO Websites (e.g., apply to work or volunteer at the USO, sign up for particular USO programs or services, donate to the USO, make a purchase from the USO, or request information from the USO), you may choose to provide Personal Information. If you submit Personal Information to us, we will use that Personal Information for the purposes for which it was submitted. We may also use such information to improve our understanding of your interests, expand our services, or contact you for future support, either by email, postal mail, telephone, social media, or short message service (“SMS”). We may collect demographic information from other sources to help us learn more about your characteristics and interests. We may also use your Personal Information in other ways, such as to contact you about other USO activities and/or fundraising campaigns, or as otherwise disclosed to you at the point of collection. We may also use your name, postal delivery information, and telephone number to contact you offline. If you do not wish for the USO to use your Personal Information to contact you offline, or if you do not wish to receive marketing communications from the USO, you can opt out at any time. Please send a request by email to: [email protected], or by postal mail to: USO, Attention: Donor Services, P.O. Box 96860, Washington, DC 20090-6322. Please include your full name, mailing address, and telephone number in your opt-out request.
The USO treats the Personal Information that you submit to the USO offline (e.g., via telephone, regular mail, or in person) in the same manner that the USO treats Personal Information submitted online via the USO Websites, as outlined above.
Sharing of Personal Information by the USO:
The USO does not sell or rent any Personal Information to telemarketers or mailing list brokers. Periodically, we may share Personal Information, such as your name and mailing address, with specifically selected nonprofit organizations in “list exchanges” conducted by the USO and these organizations for the purpose of enlisting potential new donors. We may also share your name, mailing address and email address with certain companies so that they may contact you about products, services, or offers that we think would be of interest to you. If you do not wish for the USO to share or exchange your Personal Information with any third party for fundraising or marketing purposes, you may opt out at any time. Please send a request by email to: [email protected], or by postal mail to: USO, Attention: Donor Services, P.O. Box 96860, Washington, DC 20090-6322. Please include your full name and mailing address in your opt-out request.
The USO may need to share Personal Information with third parties in limited circumstances. For example, the USO uses third-party vendors to provide certain administrative services on the USO Websites and in offline business operations. The Personal Information that you submit on the USO Websites may be provided to those approved vendors on a confidential basis so that they can provide services on our behalf. We will require any approved vendor to whom we release your Personal Information to hold such information in strict confidence. While we believe these companies will treat your Personal information responsibly, we do not own or control them and cannot guarantee your privacy.
We also reserve the right to share, assign, or transfer your Personal Information to any of our affiliates or any successor in interest to our organization by merger, reorganization, or operation of law.
Use of Financial Information by the USO:
If you choose to make an online purchase or donate to USO via credit card, then you will have to provide your credit card billing information. This information is collected and transferred over the Internet using Secure Socket Layer (SSL) encryption technology to a secure server. If you are making a donation or purchase from the USO, the credit card information that you provide at the time of donation or purchase is used only to process your donation or purchase, and will not be used or stored by USO for any other purposes. To process recurring sustainer donations, credit card information or other digital payment processing information will be used and stored.
Use of Email Address by the USO:
The USO does not collect your email address unless you voluntarily submit it to us (e.g., in response to a USO mailing or via a form on the USO Websites). When you donate to the USO online, you will be asked to supply your email address. Your email address is only available to the USO employees who manage this information for purposes of contacting you or responding to your requests, and to contracted vendors for purposes of providing services relating to our communications with you.
We may use your email address to send you information about the USO (such as news, events, and fundraising campaigns). From time to time, we may also send out email messages that might include information about like-minded organizations and companies, but we do not provide these entities with access to any Personal Information that you have submitted to us. The USO complies with the Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act of 2003. All marketing email messages from the USO tell you how to stop receiving them, and contain a link to unsubscribe from USO email. You may subscribe or unsubscribe to USO email at any time. Click here to unsubscribe from USO email online, or send postal mail to: USO, Attention: Donor Services/Unsubscribe, P.O. Box 96860, Washington, DC 20090-6322. Please include your name and email address in your unsubscribe request.
California Privacy Rights:
If you are a resident of California, you are entitled to request the following information, which we will provide to you free of charge: (1) a list of the types of Personal Information that we disclosed to third parties for direct marketing purposes in the preceding calendar year; and (2) the names and addresses of all third parties that received Personal Information in these categories from us in the preceding calendar year, and examples of the products and/or services marketed by these businesses. Please direct your request for these types of information by email to [email protected].
Collection of Information from Children:
The USO Websites are not designed specifically for children, and the USO does not intentionally collect Personal Information from or knowingly market to children under the age of 13. If we discover that we have inadvertently collected Personal Information from a person under the age of 13, we will delete such information as quickly as reasonably practicable. In the event that you become aware of a child under the age of 13 posting Personal Information to USO Websites without verifiable consent from a parent or guardian, please contact USO by email to: [email protected], or by postal mail to: USO, Attention: Donor Services, P.O. Box 96860, Washington, DC 20090-6322.
Submitting Messages and Stories to the USO:
For information about our policies regarding the use of messages of support, stories, photographs, and other submissions that you make to the USO, please refer to our USO Content Submission Release Agreement.
Use of “Cookies”:
The USO Websites may use “cookies” and similar means to collect Aggregate Information to enhance your experience while using the USO Websites. As discussed above, Aggregate Information does not identify any individual person.
We use third-party advertisers to create and distribute information about the USO on our behalf, including, but not limited to, remarketing with Google Analytics, Google Display Network Impression reporting, Google Analytics Demographics and Interest Reporting and other integrated services that allow Google Analytics to collect data via advertising cookies and anonymous unique identifiers. These advertisers may also employ cookies and action tags (also known as pixels or web beacons) to measure advertising effectiveness. An action tag is an image file contained in an advertisement or other content that indicates when the ad or the content has loaded onto a user’s screen. Any information these third parties collect via cookies and action tags is anonymous, unless there is a premium award associated with the donation or the USO is otherwise required to confirm donation activity to the referring third party.
How the USO Secures Personal Information You Submit Online:
- We use technical access control procedures, including, but not limited to: industry standard Secure Socket Layer (SSL) technology, encryption, network firewalls, and password protections.We adhere to PCI DSS compliant practices.
- We only provide Personal Information to authorized employees and agents who require it to perform their professional assignments.
- We regularly back up the information that we collect online to insure against loss.
- We routinely assess our security procedures to assure personnel and technical compliance. Personal Information stored on the USO Websites will be collected, stored, and processed in the United States of America.
While we follow generally accepted industry standards to protect the Personal Information submitted to us, no method of transmission over the Internet, or method of electronic storage, is 100 percent secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
How the USO Secures Personal Information You Provide by Telephone, Regular Mail, or In Person
If you would like to opt-out of receiving communications from the USO, or if you do not wish for the USO to share or exchange your Personal Information with any third party for fundraising or marketing purposes, please send a request via email to: [email protected], or by postal mail to: USO, Attention: Donor Services, P.O. Box 96860, Washington, DC 20090-6322. Please include your full name along with a description of the nature of your request.
How to Update, Change, or Review Your Personal Information:
The USO wants your Personal Information to be accurate and complete. To update or change your Personal Information, send your previous and updated Personal Information by email to: [email protected], or call: 800-854-0535. To review your Personal Information that USO has collected, send an email to: [email protected], or call: 800-854-0535.
Email: [email protected]
LAST UPDATED: November 30, 2020
More from the USO
Dec 1, 2022
War in Ukraine: How the USO is Expanding Its Reach and Delivering Critical Resources to Service Members
In the months since Russia's invasion of Ukraine, the stability of Europe and our NATO allies have been threatened, and thousands of American troops have been deployed to the region as a result. Here is how the USO has supported the U.S. military in Eastern Europe, and how we plan to continue to do so for the foreseeable future.