Below is a list of the currently available business opportunities with the USO. Interested offerors are encouraged to browse the details of each opportunity and download the respective RFx directly from this page.

USO Volunteer Management System RFI

  • Posting Date: September 12, 2025
  • Release Date: September 22, 2025

Project Summary

The USO is currently implementing an enterprise-wide Salesforce CRM to unify donor and customer data, creating a 360-degree view of our constituents. This will allow us to better understand their needs throughout their USO journey and equip staff to anticipate, recommend, and deliver personalized support.

As part of this implementation, we will soon be evaluating Volunteer Management Software (VMS) solutions that not only meet all our functional needs, but most importantly, can integrate seamlessly with Salesforce. USO currently utilizes VMS to coordinate, track, and engage with our volunteer base globally. While this system has served us well to date, our operational needs, technology landscape, and user expectations have evolved.

To ensure we continue to leverage the most effective and efficient solution, we are initiating a Request for Information (RFI) process. This Request for Information (RFI) is not a solicitation for bids or a commitment to purchase. The purpose of this SOW is to outline our expectations for vendors interested in participating in this discovery phase. We seek a high-level understanding of your product’s capabilities, service offerings, implementation approach, and estimated costs in anticipation of possible implementation in late 2026.

View As PDF

USO Middle East Internet Services RFQ

  • Posting Date: September 8, 2025
  • Release Date: September 15, 2025

Project Summary

The USO is soliciting proposals from qualified vendors to provide high-reliability, secure, and scalable internet services to the following locations:

  • Erbil, Iraq
  • Joint Training Center (JTC), Jordan
  • Camp Arifjan, Kuwait
  • Camp Buehring, Kuwait
  • Camp Buehring Palms, Kuwait

The contractor shall provide:

1. High-speed internet connectivity at the minimum bandwidth speed outlined by location

  • Erbil, Iraq: Primary internet service at minimum speed of 200 Mbps download.
  • Joint Training Center (JTC), Jordan: Primary internet service at minimum speed of 200 Mbps download.
  • Camp Arifjan, Kuwait: Primary internet service at minimum speed of 400 Mbps download.
  • Camp Buehring, Kuwait: Primary internet service at minimum speed of 400 Mbps download.
  • Camp Buehring Palms, Kuwait: Primary internet service at minimum speed of 400 Mbps download.

2. Service availability

  • 24/7/365 network monitoring and technical support
  • 98% up time guarantee.

3. Redundant connectivity options where feasible (fiber + satellite/microwave backup).

  • Secure routing and traffic management, with capability for content filtering as required by DoD.
  • Installation, testing, and commissioning of all necessary infrastructure, including modems, routers, and distribution equipment.

4. Maintenance and rapid repair services to minimize downtime.

View As PDF

USO Product RFQ

  • Posting Date: July 24, 2025
  • Release Date: July 31, 2025

Project Summary

The USO seeks to secure pricing on various products to support USO initiatives. We have identified organizational wide products by area of need.

  • Active Duty & Family Program Supplies (Bulk)
  • Center Supplies
  • Direct Response Premiums
  • Information Technology
  • USO Branded Products

Based on the Scope of Work, you may bid on the product areas where your company can successfully meet requirements. Bidding on all products is not required.

View As PDF

USO Website Redesign RFP

  • Posting Date: June 30, 2025
  • Release Date: July 7, 2025

Project Summary

USO is seeking proposals from a highly qualified agency (“Agency”) to scope, design, and implement a new enterprise website and comprehensive digital identity (“New Website”) that will replace the existing network of digital properties, including:

  • USO’s enterprise website (USO.ORG)
  • USO’s regional and local websites
  • All other secondary websites, web pages, campaign sites, and other managed digital properties
  • Third-party hosted pages associated or currently integrated with USO website
  • Self-service constituent portals (“Portals”) for customers (program recipients) and supporters

This project will deliver a modern, integrated, and mobile-first digital experience that serves as the central hub for information, engagement, and program delivery—ultimately improving outcomes for all users and advancing USO’s mission to support the well-being of service members and their families.

USO plans to consolidate its current network of websites into a single, unified digital presence that clearly reflects its mission, showcases its programs, and brings its impact to life for all audiences. The new website will:

  • Strengthen connections with USO community
  • Improve access to programs and services
  • Enhance donor recruitment, retention, and stewardship
  • Unify digital communications and tools
  • Streamline volunteer and staff recruitment pathways

The selected Agency will collaborate closely with USO to scope current needs and requirements, design a new digital architecture and creative identity, and develop the New Website. This includes formulating a comprehensive technical strategy, identifying and implementing an appropriate content management system (CMS), building on USO’s existing and future technology investments (e.g., Salesforce CRM and marketing tools), and recommending and implementing other supporting technologies and governance processes as needed to meet the project’s goals.

The selected Agency should demonstrate deep experience working with large, international nonprofit organizations operating in complex, multi-layered environments and a proven ability to collaborate with diverse stakeholder groups.

View As PDF