- About Us
- Types of Information that the USO Collects and Uses
- Use of Personal Information by the USO
- Sharing of Personal Information by the USO
- Use of Personal Information Collected Offline by the USO
- Opt-Out Policy
- Use of Financial Information by the USO
- Use of Email Address by the USO
- How to Update or Change Your Personal Information
- California Privacy Rights
- Collection of Information from Children
- Tell-A-Friend and Email This Page Services
- Submitting Messages and Stories to the USO
- Use of “Cookies”
- How the USO Secures Personal Information You Submit Online
- How the USO Secures Personal Information You Provide by Telephone, Regular Mail, or In Person
- External Links
- For More Information
Types of Information that the USO Collects and Uses:
When you visit the USO Websites, we may collect two types of information about you:
- Personal Information
- Aggregate Information.
Use of Personal Information by the USO:
We do not use the USO Websites to collect any Personal Information about you, other than what you elect to provide voluntarily. You do not need to give us any Personal Information about yourself in order to access most of the USO Websites. You can visit the USO Websites, read our publications, and learn about our Mission and activities on an anonymous basis. In order to utilize certain features of the USO Websites or receive information from the USO, you may choose to provide Personal Information. If you do submit Personal Information to us, we will use that Personal Information for the purposes for which it was submitted. Generally, our uses of Personal Information collected online include responding to user inquiries about volunteering time to the USO, assisting users in making a donation to the USO or in purchasing a product from the USO, or providing information to users, such as newsletters, magazines, and other publications or marketing communications. We may use such voluntarily provided Personal Information to improve our understanding of your interests, to expand our services, or to contact you for future support, either by email, postal mail, telephone, or short message service (“SMS”). We may collect demographic information from other sources to help us learn more about user characteristics and needs. We may also use your Personal Information in other ways, such as to contact you about other USO activities and/or fundraising campaigns, or as otherwise disclosed to you at the point of collection. We may also use your name, postal delivery information, and telephone number to contact you offline. If you do not wish for the USO to use your Personal Information to contact you offline, or if you do not wish to receive marketing communications from the USO, you can opt out at any time. Please send a request by email to: firstname.lastname@example.org, or by postal mail to: USO, Attention: Donor Services, P.O. Box 96860, Washington, DC 20090-6322. Please include your full name, mailing address, and telephone number in your opt-out request. You should stop receiving these communications about twelve (12) weeks from the date of your opt-out request.
Sharing of Personal Information by the USO:
The USO takes seriously its commitment to safeguard your Personal Information. We do not sell or rent any Personal Information to telemarketers or mailing list brokers. The USO may need to share Personal Information with third parties in limited circumstances. For example, the USO uses third-party vendors to provide certain administrative services on the USO Websites and in offline business operations. The Personal Information that you submit on the USO Websites may be provided to those approved vendors on a confidential basis so that those vendors can provide services (such as maintaining our database, sending email updates, facilitating fundraising activities, or processing credit card transactions) on our behalf. We will require any approved vendor to whom we release your Personal Information to hold such information in strict confidence. While we believe these companies will treat your Personal information responsibly, we do not own or control them and cannot guarantee your privacy. Periodically, we may share Personal Information, such as your name and mailing address, with specifically selected nonprofit organizations in “list exchanges” conducted by the USO and these organizations for the purpose of enlisting potential new donors. This means that you may receive communications from other nonprofit groups that have agreed to participate in list exchanges with the USO, subject to approval of the USO.
From time-to-time, we may also share your name and mailing address with certain direct marketing companies so that they may contact you about products, services, or offers that we think would be of interest to you.
We also reserve the right to share, assign, or transfer your Personal Information to any of our affiliates or any successor in interest to our organization by merger, reorganization, or operation of law.
Use of Personal Information Collected Offline by the USO:
The USO treats the Personal Information that you submit to the USO offline (e.g., via telephone, regular mail, or in person) in the same manner that the USO treats Personal Information submitted online via the USO Websites, as outlined above.
If you do not wish for the USO to share, sell, or exchange your Personal Information with any third party for fundraising or marketing purposes, you may opt out at any time. Please send a request by email to: email@example.com, or by postal mail to: USO, Attention: Donor Services, P.O. Box 96860, Washington, DC 20090-6322. Please include your full name and mailing address in your opt-out request.
Use of Financial Information by the USO:
If you choose to make an online donation or purchase merchandise from the USO, you will have to provide your credit or debit card billing information, including your card number and expiration date. This information is collected and transferred over the Internet using Secure Socket Layer (SSL) encryption technology to our secure server. If you are making a donation or purchase from the USO, the credit or debit card information that you provide at the time of donation or purchase is used only to process your donation or purchase, and will not be used or stored by USO for any other purposes. To process recurring sustainer donations, credit or debit card information or other digital payment processing information will be used and stored.
Use of Email Address by the USO:
The USO does not collect your email address online unless you voluntarily submit it via a form on the USO Websites. When you donate to the USO, you will be asked to supply your email address. Your email address is only available to the USO employees who manage this information for purposes of contacting you or responding to user requests, and to contracted vendors for purposes of providing services relating to our communications with you.
We may use your email address to send you information about the USO (such as news and events, special programs, and fundraising campaigns). From time-to-time, we may also send out email messages that might include information about like-minded organizations and companies, but we do not provide these entities with access to any Personal Information that you have submitted to us.
The USO complies with the Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act of 2003. All marketing email messages from the USO tell you how to stop receiving them, and contain a link to unsubscribe from USO email. You may subscribe or unsubscribe to USO email at any time.
Click here to unsubscribe from USO email online, or send postal mail to: USO, Attention: Donor Services/Unsubscribe, P.O. Box 96860, Washington, DC 20090-6322.
How to Update or Change Your Personal Information:
The USO wants your Personal Information to be accurate and complete. To update or change your Personal Information, send your updated Personal Information by email to: firstname.lastname@example.org, or by postal mail to: USO, Attention: Donor Services, P.O. Box 96860, Washington, DC 20090-6322.
California Privacy Rights:
If you are a resident of California, you are entitled to request the following information, which we will provide to you free of charge: (1) a list of the types of Personal Information that we disclosed to third parties for direct marketing purposes in the preceding calendar year; and (2) the names and addresses of all third parties that received Personal Information in these categories from us in the preceding calendar year, and examples of the products and/or services marketed by these businesses. Please direct your request for these types of information by email to: email@example.com, or by postal mail to: USO, Attention: Donor Services, P.O. Box 96860, Washington, DC 20090-6322.
Collection of Information from Children:
The USO Websites are not designed specifically for children, and the USO does not intentionally collect Personal Information from or knowingly market to children under the age of 13. If we discover that we have inadvertently collected Personal Information from a person under the age of 13, we will delete such information as quickly as reasonably practicable. In the event that you become aware of a child under the age of 13 posting Personal Information to USO Websites without verifiable consent from a parent or guardian, please contact USO by email to: firstname.lastname@example.org, or by postal mail to: USO, Attention: Donor Services, P.O. Box 96860, Washington, DC 20090-6322.
Tell-A-Friend and Email This Page Services:
If you elect to use one of our sharing services to inform a friend about an article, image, or other feature of the USO Websites, we will ask you for your friend’s name and email address. The USO will automatically send the friend a one-time email communication welcoming them to the USO. Please know that the USO will only store this information to send an introductory email and for analytical purposes. The email address will not be added to any USO email list. Your friend may request the removal of his or her name and email address from the USO database at any time by email to: email@example.com, or by postal mail to: USO, Attention: Donor Services, P.O. Box 96860, Washington, DC 20090-6322.
Submitting Messages and Stories to the USO:
Use of “Cookies”:
The USO Websites may use “cookies” and similar means to collect Aggregate Information to enhance your experience while using the USO Websites. As discussed above, Aggregate Information does not identify any individual person. We may use or disclose Aggregate Information for any purpose.
A cookie is a small text file that is placed on your computer’s hard drive by a webpage server. Cookies are uniquely assigned to you, and are designed to be read only by a webpage server in the domain that issued the cookie to you. Cookies are also used to make web-surfing easier by performing certain functions, such as recognizing personal preferences, saving your passwords, and temporarily storing session information and past activity in order to provide better service and easier access when you return to the USO Websites.
We use third-party advertisers to create and distribute information about the USO on our behalf, including, but not limited to, remarketing with Google Analytics, Google Display Network Impression reporting, Google Analytics Demographics and Interest Reporting and other integrated services that allow Google Analytics to collect data via advertising cookies and anonymous unique identifiers. These advertisers may also employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. An action tag is an image file contained in an advertisement or other content that indicates when the ad or the content has loaded onto a user’s screen. Any information these third parties collect via cookies and action tags is anonymous, unless there is a premium award associated with the donation or the USO is otherwise required to confirm donation activity to the referring third party.
How the USO Secures Personal Information You Submit Online:
- We use technical access control procedures, including, but not limited to: industry standard Secure Socket Layer (SSL) technology, encryption, network firewalls, and password protections.
- We adhere to PCI DSS compliant practices.
- We only provide Personal Information to authorized employees and agents who require it to perform their professional assignments.
- We regularly back up the information that we collect online to insure against loss.
- We routinely assess our security procedures to assure personnel and technical compliance. Personal Information stored on the USO Websites will be collected, stored, and processed in the United States of America.
While we follow generally accepted industry standards to protect the Personal Information submitted to us, no method of transmission over the Internet, or method of electronic storage, is 100 percent secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
How the USO Secures Personal Information You Provide by Telephone, Regular Mail, or In Person
The USO utilizes the same policies and procedures outlined above to protect the privacy of any Personal Information voluntarily submitted by you to the USO via telephone, regular mail, or in person. If you have any questions about any Personal Information you have provided via one of these off-line methods, you may contact us by email to: firstname.lastname@example.org or by telephone at: 800-854-0535.
For More Information:
Attention: Donor Services
P.O. Box 96860
Washington, DC 20090-6322
For more information about online privacy issues generally, we encourage you to visit the Federal Trade Commission website at
LAST UPDATED: May 4, 2016
More from the USO
Dec 13, 2017
Delivering a USO Care Package in 360°
What does it take to get a USO Care Package into the hands of deployed service members? The answer is a lot of time and a lot of hard work by USO volunteers and staff. Watch the video to follow a USO Care Package along its journey to troops overseas.
Dec 13, 2017
California Guard Aids Police in Helping Families Affected by Wildfires
Soldiers from the California Army National Guard’s 140th Chemical Company helped local police shuttle residents into the areas devastated by wildfires and helped to unload their precious belongings once they’d returned.