- About Us
Careers at USO
Our Mission. Your Passion. A Career that Matters.
A career at the USO is unlike any other - it is the perfect intersection of work and passion. Being a part of the USO affords you the opportunity to become an integral part of a vital non-profit that has aided our country’s military and its families for nearly 75 years. We are an organization that has earned the respect of our servicemen and women by building a reputation of honor, dedication and excellence. We couldn’t deliver this commitment without a host of steadfast employees and volunteers around the world.
About The USO
The USO strengthens America’s military service members by keeping them connected to family, home and country, throughout their service to the nation.
For 75 years, the USO has been the nation’s leading organization to serve the men and women in the U.S. military, and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side.
Today’s USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.
For more detailed information on the USO click here.
USO is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family and your lifestyle.
We believe that “compensation” is more than a paycheck: There are significant short-, mid-, and long-term financial rewards connected to a career at the USO. Here, compensation is a competitive total rewards package designed to support you with immediate and long-term financial benefits and other rewards to help provide for your overall financial, professional, and personal well-being.
- Prescription Drug Program
- Health and Dependent Care Flexible Spending Accounts
- Group Term Life Insurance
- Accidental Death & Dismemberment Insurance
- Business Travel Accidental Death & Dismemberment
- Short and Long Term Disability
Professional Development and Training
- Education Assistance
- Professional Development
- Paid Time Off
- Flex time
- Employee Assistance Program
- Business Casual Dress
- 401k plan with matching
- 401a safe harbor plan
Your first step is to review the USO site to get a feel for who we are, the type of work we do, our working environment, our people and who we employ.
If you decide that the USO is right for you, please search our jobs database for available positions that match your skills and interest, and follow the instructions to apply. Once you apply, you will get an automated response letting you know we received the application. A recruiter will contact you upon review of your application, if there is a possible fit within the USO.
To ensure that we hire the most appropriate individuals for USO opportunities, we conduct a thorough interview process. A recruiter will contact you to discuss your resume if there is a possible fit for an opening. This may result in a first interview with a recruiter, who will want to discuss your experiences and interests at a high level. You will also have the opportunity to get additional information about the position and what it is like to work at the USO. If you are selected to participate in the next stage of the process, you may have interviews with the hiring manager and their team, in which a more in-depth discussion of your skills and experiences takes place.
Your recruiter will keep in touch with you throughout the process to let you know your status in the recruiting process.
The Competency Focused Behavioral Based Interview
At the USO we utilize a competency based approach to career development and performance management. As part of our interview process we utilize behavioral based interview methodology that focuses on determining a candidate’s strength in our competencies.
What is a Competency: Measureable characteristics that are causally related to work performance. They can be behavioral, technical, attitude-based, or attribute-based. The behavioral interview is the time to showcase your achievements and experiences, as well as present your communication and interpersonal skills. It’s your opportunity to describe situations where you used your technical and functional capabilities, intellectual curiosity, and passion for making a personal impact. It can also help us understand how you may fit in our culture.
Tips for an Effective Behavioral Interview
We encourage you to:
- Share personal experiences to illustrate your critical skills and achievements.
- Describe experiences and career/life periods reflected in your resume.
- Focus on the positives of all your past experiences and remain optimistic.
- Use this discussion to learn more about the USO.
- Relax, be yourself, and help us get to know you.
- Use your time wisely; it’s your time to make sure you get your points across.
Comparison of Traditional versus Behavioral Style Questions
- Traditional: “Tell me about a class project”.
- Behavioral: “How did you go about deciding on your class project recommendation?”
- Traditional: “What was the most difficult decision you had to make as an officer in…?”
- Behavioral: “Give me an example of when you had to deal with adversity. How did you resolve it?”
Do your homework:
We’re impressed when candidates have taken the time to do some research and learn about us. Since you are here on this site, you obviously find value in this too. Take a look around and learn as much as you can. Being prepared will also minimize your anxiety.
Make an impact:
Dress for the occasion. The rule is, when in doubt, overdress. Recent trends have dictated business-casual attire, but it’s still appropriate to wear a business suit. If you mean business, show us. And remember…it’s not always what you say, but how you present yourself that makes an impression. Be sure to shake hands firmly and maintain eye contact. During the interview, sit up and stay focused. If your mind starts to wander, it shows.
Composure in the business world is crucial. And an interview is a good measurement of how you handle pressure. You don’t want to appear too nervous. At the same time, don’t be too relaxed. Maintain an appropriate level of professionalism without being unapproachable. The best advice is to be yourself. You’re an outgoing, likeable person. Let that come through in your interview. We’re looking for individuals who will thrive in our team-based environment.
When you want to learn more about who we are and what we do, it lets us know you’re interested. Depending on what you ask, it may also prove you’ve done your homework. Before the interview, make sure you’ve prepared a list of questions that we may not have addressed.
Your qualifications got you in the door. Make sure you can speak confidently about any experiences you’ve had in the workplace and in the classroom. Specific examples of how you’ve contributed to an organization or learned something exciting are of interest to us. We see potential in you, so be sure to sell yourself by promoting your skills and abilities.
If you don’t understand a question, don’t hesitate…ask us to repeat it. You have a better shot at giving your best answer if you know exactly what we’re asking.
It’s good etiquette to thank interviewers for their time. Make sure you get a business card from the person or people that you meet with and send a letter to each one as soon as possible after the interview. This will also let us know that you liked what you heard and you want us to keep you in mind.
View Our Job Openings
More from the USO
Nov 16, 2016
‘You Just Feel at Peace’: How USO North Carolina - Jacksonville’s Beirut Room Serves as a Space for Reflection and Healing
In light of the deep impact the 1983 Beirut bombing had on the Jacksonville community over the years, the USO center, with help from Lowe’s Home Improvement, created a special room in its center to honor the victims, survivors and family members affected by the bombing. The space – known as the “Beirut Room” by center staff and volunteers – features a granite wall monument, stained glass angels and several other photos and mementos memorializing those killed in the bombing.
Nov 16, 2016
USO Opens Wellness Focused Center on Joint Base San Antonio
After 75 years of welcoming service members home, the USO received a homecoming of its own. After a grand opening ceremony on Nov. 10, USO San Antonio staff and volunteers officially welcomed guests into the new, state-of-the-art USO San Antonio center on Joint Base San Antonio-Fort Sam Houston.