Tammy L. Heiser - Chief Human Resources Officer

Chief Human Resources Officer (CHRO)

Tammy L. Heiser is the Chief Human Resources Officer and is responsible for the leadership, strategy, planning and oversight of USO’s global human resources functions. She is a member of USO’s senior leadership team, leading the organization’s talent recruitment, talent management, organizational development and total compensation and benefits fields. She also leads the USO’s volunteer operations team, and is responsible for developing volunteer recruitment and retention strategies, managing the volunteer management system and creating volunteer policies, processes and training.

Tammy has over 30 years of experience in both the nonprofit and publicly traded for-profit industries, as well as in the government and government contracting sectors. Before joining the USO in 2010, she served as the Vice President of Human Resources for GP Strategies Corporation, where she directed human resources for the professional services firm of more than 1,800 employees. Her work included leading the human resources elements of mergers and acquisitions, enterprise system implementations, as well as oversight of talent management programs, benefits and training, talent recruitment and retention and managing all human capital needs of the company.

Tammy is certified as a Senior Professional in Human Resources (SPHR) by HRCI and is also a SHRM Senior Certified Professional (SHRM-SCP). She graduated Summa Cum Laude from Virginia Tech with a Bachelor of Science degree in Business and holds a Master of Science degree in International Business from Johns Hopkins University.