By Sandi Gohn
Joining the U.S. military is a life-changing decision for anybody.
But for potential recruits living in remote areas of the Pacific and Micronesia – which boast some of the highest enlistment rates per capita – choosing to enlist entails an additional set of logistical and geographical challenges for everyone involved in the process, including their families.
Although joining up in the Pacific can start out the same way as it does stateside – talking with an official recruiter (there are permanent recruiters in Hawaii and Guam) – things begin to look a little different once an applicant has decided to take the next step towards enlistment and must head to their nearest Military Entrance Processing Stations (MEPS).
A Different Kind of Enlistment Experience
While most mainland applicants and their families can easily take a car, train or bus to get to their nearest MEPS, recruits-to-be living in remote locations in the Pacific don’t have that luxury. Unless a rare U.S. military enlistment or processing mission to their location is on the horizon, all potential recruits living in region must fly to the Honolulu MEPS on the Hawaiian Island of Oahu for testing, often with their family in tow.
“When the applicant is coming through, especially from those outlying areas, it’s not just the applicant, but it’s also the families that will come through with them,” said Francene Tolliver, the center manager at USO Joint Base Pearl Harbor Hickam.
The Honolulu MEPS, located on Joint Base Pearl Harbor Hickam, serves applicants from a 14 million square mile area, far surpassing the geographic footprint of any other MEPS location in the U.S. or Puerto Rico. The location is responsible for processioning applicants from Hawai’i, Guam, the Republic of the Marshall Islands, the Federate States of Micronesia, the Republic of Palau, the Commonwealth of the Mariana Islands and America Samoa.
Once an applicant and their family arrive at the Honolulu MEPS, the recruit begins a lengthy process of physical, aptitude and background testing – interspersed with waiting periods – which can take several long days.
Meanwhile, their family simply stays put and patiently waits, with nothing to do.
“Those families are generally there from maybe 6 a.m. in the morning and probably, sometimes, until 6 p.m. at night,” Tolliver said.
“Some of these families are coming in on bus and that is where they are going to be for that day. If they leave the MEPS, there’s nothing within walking distance where they can go get food and eat.”
Making Honolulu MEPS a Home for Recruits and Their Families
So, to make the MEPS process more enjoyable for the newest members of the military and their families, USO Hawaii opened an unstaffed lounge location at Honolulu MEPS in July 2019.
“The families that come through there are so very appreciative. So welcoming and thankful,” Tolliver said.
The Home Depot Foundation donated paint, counterspace, rugs and some furniture for the space. A few months later, in November 2019, Team Depot and veteran volunteers installed new floating floors to add to the lounge’s warm ambiance.
“This is a great respite for them to come in and relax and know that the USO is here for them,” said Navy. Lt. Comm. Michael Becker, according to a USO Hawaii Facebook post.
The center features classic USO amenities like snacks, to-go meals, comfy chairs, televisions, board games and other entertainment items to make the long hours of waiting pass a little quicker. The location also features free Wi-Fi, which was unavailable in the building until the USO location opened in 2019. This free connectivity has also been quite popular with the MEPS active-duty staff who are responsible for managing the upkeep of the unmanned USO.
“It’s like a night and day difference over there for them,” Tolliver said.
Although there are no permanent USO employees at this location, Tolliver and her staff, who are based out of a different USO center on base, make a point to spend time interacting with family members and recruits at MEPS every week during re-stocking trips.
More than anything, she notes that the biggest service the USO provides at Honolulu MEPS is an open ear, a willingness to help and the simple recognition of the major life change these families are going through.
“We’ll carry on conversations, ask what they need,” she said. “We try to do that little extra for them.”
The USO opened its first MEPS location in 2015 in an effort to support service members throughout their entire military journey, from enlistment to transitioning back to civilian life. The organization continues this mission today through the USO Transitions Programs.
- This story was originally published on USO.org in 2020. It has been updated in 2022.
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