It was going to be a long trip.
On Christmas Eve, Army Spc. Nathaniel Strangways set off to relocate his wife Hannah and their four children — ages 13, 9, 5 and 2 — from Tripler Army Medical Center in Hawaii to Tennessee, where he planned to medically retire due to back injuries.
The plan was simple: they’d fly from Hawaii, to Los Angeles, pick up a rental car and drive across the country to their new home near Fort Campbell, Kentucky.
There was only one problem.
“He wasn’t accounting for his injury when planning the logistics of the move and all of the luggage,” said Hannah Strangways, who realized when they landed at Los Angeles International Airport at midnight that they probably couldn’t handle managing the family’s luggage alone.
In 2008, while serving alongside an Iraqi Police Battalion, Nathaniel — who was an airborne medic — came to the aid of a wounded soldier. As they climbed some stairs, the wounded soldier was shocked by an explosion and fell backwards on top of Nathaniel. The fall herniated a disk in Nathaniel's back. Nathaniel had surgery for the injury in 2011, but the pain persisted to the point where he could no longer serve his country.
After they deboarded, Hannah led her family to the Bob Hope USO, located outside the airport, to regroup.
“We got inside and there were these two people at the front desk who were genuinely worried for us,” she said, “They problem-solved for us and helped us get organized. It was such a relief.”
The USO volunteers transferred the family’s luggage into storage, showed the kids to a playroom and fed them some hot food so Nathaniel could get the rental car.
“For a moment, I could finally breathe,” Hannah said. “They had this kids room with a little couch and two rocking chairs and books and toys, so my kids just sat and played. Seriously — without it, I mean — I know we could have done it, but it would have been so hard.”
Nathaniel returned with the only rental van the company had, which was barely large enough to fit the whole family and their luggage. USO volunteers and other troops came out to help the family with the heavy lifting, getting everything inside and tied down on top of the van.
“They loaded it well enough to [get] us to Arkansas, where we finally unloaded the baggage,” Nathaniel said. “Without them, I would have been stuck sitting there for hours. I’m not sure it would have even been possible.”
Nathaniel said he always knew the USO was a place where he could sit down and decompress, or even call his wife and kids to let them know he was okay. But this time, he said, “the USO went above and beyond.”
“I can just imagine what it might have been like without the USO there to help us out,” Hannah said. “It can be hard when you are in a position to take care of your wife and kids and you are hampered due to injury.
“Thanks to the USO and the team effort, he left LAX feeling as proud as he would have if he had done it himself.”