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Store FAQs

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Can I place an order by phone?

Yes, please call 1-888-484-3876

Can I send this order as a gift?

Unfortunately, not at this time. However, the USO is working to have the ability to send purchases as a gift during the holiday season.

How can I return or exchange an item?

You will need to return your order with a copy of your order receipt to:



How do I donate to the USO?

Tax-deductible donations to the USO can be made online at uso.org/donate via a secure server or by calling 1-800-876-7469. If you prefer to mail your donation, please send a check or money order made payable to “USO” to:

USO
Department WS 
PO Box 96860 

Washington, DC 20090-6860

How do I edit my account information?

Click the “My Account” link in the top right navigation. There you can edit your personal information (name, email password), shipping information and billing information. Each group has its own box, where you click “edit” to edit just that group.

How do I join the mailing list?

Join the USO’s online mailing list and get up-to-date information on the USO by entering your e-mail on the uso.org homepage. You’ll receive regular updates on USO center events, entertainment tours, programs and services, and partner and sponsor information.

How fast will my purchase ship?

All orders ship from our warehouse within 48 hours. Ninety percent of orders are shipped on the same day as long as they are received by 2:00 p.m. EST.  You will receive an e-mail from the USO when your order is shipped. Our donor services department at 1-888-484-3876 can also provide you with your shipping number.

How long will it take to receive my refund?

Pending arrival time of your returned materials and inclusion of your receipt, please allow for 6 to 8 weeks for processing of your refund.

How will I know my purchase is on the way?

You will receive an e-mail notification confirming your order and when your order has been shipped.

Is it safe to use my credit card?

Please know that the USO has put in place the appropriate physical, electronic, and managerial procedures to help prevent unauthorized access, maintain data security and correctly use the information we collect online.

What happens with purchase proceeds?

Any profits from the merchandise goes directly to the USO’s mission.

What if the item has been worn or damaged?

All returned merchandise is subject to quality inspection. We will not accept worn or damaged merchandise for exchange or refund. If items are returned in unacceptable condition, they will be returned back to you at your expense.

What is my password?

On the login screen you have the option to “recover your password”.  There you can reset your password by entering your email address.

What is the USO’s return/exchange policy?

Full refund 45 days from receipt of purchase.

What Payment Methods do You Accept?

We accept Visa, Master Card, Discover, and American Express.

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